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The Call Center is available 24 hours per day, 7 days per week, but is closed on U. All EVUS enrollments must be submitted online by the traveler or a third party. EVUS is designed to update a traveler’s biographic and admissibility information on a periodic basis (every two years, or after obtaining a new passport and/or maximum validity (10-year) U. If a traveler is unable to provide answers to the questions in English, they may wish to seek assistance from third parties, such as a trusted friend, family member or travel agent, to complete the form in English on the traveler’s behalf.Third parties will also be able to review completed applications or approved applications.The Call Center is available 24 hours per day, 7 days per week, but is closed on U. For assistance, please see the CBP informational website at gov/evus or call the EVUS Call Center at 00-1-202-325-0180. The Call Center is available to answer questions travelers might have regarding EVUS, but all EVUS enrollments must be submitted online by the traveler or a third party. An unsuccessful enrollment may result from a system generated or an inputting error by the enrollee such as failure to provide complete or accurate information.The Call Center is available 24 hours per day, 7 days per week, but is closed on U. A traveler who receives an “Unsuccessful Enrollment” message should contact the EVUS Call Center at 00-1-202-325-0180 or via email at [email protected] before attempting to re-enroll. The Call Center is staffed with Mandarin speaking operators and is available to answer questions travelers might have regarding EVUS. Embassies and Consulates are not able to provide details about EVUS enrollments or resolve the issue that caused an unsuccessful enrollment. We anticipate that the vast majority of EVUS enrollments will be processed and approved within minutes. Travelers will be able to read the questions on the EVUS form in Mandarin Chinese.EVUS is the online system used by nationals of China holding a 10-year B1/B2, B1 or B2 (visitor) visa periodically to update basic biographic information to facilitate their travel to the United States.

Anyone from these regions traveling on a Peoples Republic of China passport with a 10-year B1/B2, B1 or B2 visa will be required to enroll in EVUS. An information update is referred to as an enrollment. government and employs technology to prevent unauthorized access to the information entered and viewed. This update will require the traveler to answer a series of questions about himself/herself, and his/her job, background and travel history/destination. Third parties will be able to check the EVUS status for individual travelers and for an entire group of travelers.There are a number of things that could be causing you problems.Please ensure that your computer meets the minimum configuration requirements.The minimum computer configuration requirement for enrolling for EVUS is an internet browser that supports 128-bit encryption and is able to accept cookies, and has Java Script enabled.If your computer meets the minimum configuration requirements and you are still having technical problems, then this could be a web browser or fire wall problem.