Dhl tracking not updating

You can read some information above as the input and guidance to solve your problem.

Please search for another solution if the information is not enough.

To be sure your package is properly scanned, pack the box well.

Your package may be at the bottom of a bin with a hundred or more lbs of other packages on top or in a bag that gets tossed around.

I ordered a package two days ago and I received a tracking number which was not working so I told them and they provided me with a new working one, but For 9hours now it has been stuck on "shipping information received" and there is No time and this is not common as I have ordered from this website before...

I ordered a package two days ago and I received a tracking number which was not working so I told them and they provided me with a new working one, but For 9hours now it has been stuck on "shipping information received" and there is No time and this is not common as I have ordered from this website before and dhl would update it regularly.

If the merchant is unable to provide updated status of your package, please contact DHL e Commerce Customer Support.

It’s totally normal for your tracking to go a few days without an update.

The information below may not be that much, but you can try the steps based on how it is told and you can figure the result out.The first information that you need to know if the tracking system would not keep updating, you have to seek for the root of problem.Here are some related issues that can be the causes.This seldom happens at delivery unless the tracking number is unreadible and can’t be manually entered.And then there is always the possibility of especially if it is a small package, that it might have got stuck in empty equipment.