Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support technicians.
Krebs On Security readers continue to report being called by scammers posing as Dell support personnel who offer “proof” that they’re with Dell by rattling off the unique Dell “service tag” code printed on each Dell customer’s PC or laptop, as well as information from any previous (legitimate) service issues the customer may have had with Dell.
“We have no indication that customer information used in the scams reported recently were obtained through an external attack.
The immediate next page will ask you to enter your service tag or express service code: Service tag is an alphanumeric code that is uniquely assigned to your product.
,” he said proceeded to give me the correct number.
I hung up and did a quick search, coming up with some problems from 2015 involving Dell System Detect that had exposed some Dell computers (I thought that I had responded to that issue).
In January, Ars Technica’s Dan Goodin wrote about a guy who’d been complaining to Dell for six months about the very same problem, in which the scammers try to convince the customer that their computer is infected and in need of professional services.
Dell responded at the time that its customer’s data protection was a top priority, and it reminded customers that Dell doesn’t make unsolicited calls asking to charge to fix an issue they did not report or previously request help with unless they have signed up for premium support services. Thomson is the author of the ABA Data Breach and Encryption Handbook, and a former Justice Department fraud prosecutor.